Privacy Policy
Last updated: 18 July 2026
Note: This is a draft policy prepared for Chakna Box's website. It is a starting template, not a substitute for review by a qualified lawyer familiar with Indian data protection law (including the Digital Personal Data Protection Act, 2023) before publishing live. Please have it reviewed before launch.
Chakna Box, a unit of NextBite Hospitality ("Chakna Box," "we," "us," or "our"), operates this website and accepts orders for customizable snack boxes. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Contact details — name, phone number, email address, and delivery address when you place an order or submit an enquiry.
- Order information — items selected, box customizations, order value, and order history.
- Communication data — messages you send us via WhatsApp, the contact form, or phone.
- Technical data — IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools.
- Franchise enquiry data — business details submitted through our franchise enquiry form.
2. How We Use Your Information
- To process, prepare, and deliver your order.
- To communicate order updates, confirmations, and support responses.
- To respond to franchise and business enquiries.
- To improve our website, menu, and service quality.
- To send promotional updates, where you have opted in, and which you may unsubscribe from at any time.
- To comply with legal and regulatory obligations, including those under the FSSAI.
3. Sharing of Information
We do not sell your personal information. We may share information with:
- Delivery partners (such as Swiggy and Zomato) when an order is placed through their platforms — subject to their own privacy policies.
- Payment processors, solely to complete transactions.
- Service providers who help us operate the website, kitchen operations, and customer support.
- Authorities, where required by law.
4. Cookies
Our website may use cookies and similar technologies (including Google Analytics and Meta Pixel) to understand site usage and improve your experience. You can control cookies through your browser settings.
5. Data Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to fulfil the purposes described in this policy, or as required by law.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to applicable law.
8. Children's Privacy
Our services are not directed at children, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect the most recent revision.
10. Contact Us
For any questions about this Privacy Policy, reach out to us:
- WhatsApp / Phone: +91 91831-67749
- Address: 183, Mahadev Totla Nagar, Indore, M.P.
- Operated by: Chakna Box, a unit of NextBite Hospitality
- FSSAI Lic. No. 21426850004829