Terms & Conditions
Last updated: 18 July 2026
Note: This is a draft policy prepared for Chakna Box's website. It is a starting template, not a substitute for review by a qualified lawyer before publishing live. Please have it reviewed before launch.
These Terms & Conditions ("Terms") govern your use of the Chakna Box website and your orders placed with Chakna Box, a unit of NextBite Hospitality ("Chakna Box," "we," "us," or "our"). By using our website or placing an order, you agree to these Terms.
1. About Us
Chakna Box is a customizable snack box brand and cloud kitchen operated by NextBite Hospitality, based at 183, Mahadev Totla Nagar, Indore, M.P. We are registered with the Food Safety and Standards Authority of India (FSSAI Lic. No. 21426850004829).
2. Orders
- Orders may be placed through our website, WhatsApp, phone, or third-party delivery platforms such as Swiggy and Zomato.
- All orders are subject to acceptance and availability of ingredients.
- Prices displayed are in Indian Rupees (₹) and are subject to change without prior notice. The price applicable at the time of order confirmation will apply.
- Customized boxes are prepared based on the selections you make at checkout; please review your box before confirming, as we prepare each order to your specification.
3. Payments
We accept payment through the methods made available at checkout or via our delivery partners. All payments must be completed before or upon delivery, as applicable to the ordering channel used.
4. Delivery
- Delivery timelines are estimates and may vary due to traffic, weather, order volume, or circumstances beyond our control.
- Please ensure your delivery address and contact number are accurate. We are not responsible for delays or failed deliveries caused by incorrect information.
- Delivery areas are limited to our current serviceable zones in Indore.
5. Food Safety & Allergens
We prepare food in a shared kitchen environment. While we take care in preparation, we cannot guarantee the complete absence of cross-contact with allergens such as nuts, dairy, gluten, or soy. If you have a food allergy or intolerance, please contact us before ordering.
6. Cancellations
Orders may be cancelled only before preparation has begun. Once preparation has started, cancellation may not be possible. See our Refund Policy for details.
7. Franchise Enquiries
Submitting a franchise enquiry through our website does not create any binding agreement, partnership, or obligation on either party. Franchise terms, if any, will be governed by a separate, formal agreement.
8. Intellectual Property
The Chakna Box name, logo, mascot, packaging design, and website content are the property of NextBite Hospitality and may not be copied, reproduced, or used without our written permission.
9. Limitation of Liability
To the extent permitted by law, Chakna Box and NextBite Hospitality shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, beyond the value of the order in question.
10. Governing Law
These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in Indore, Madhya Pradesh.
11. Changes to These Terms
We may revise these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
12. Contact Us
- WhatsApp / Phone: +91 91831-67749
- Address: 183, Mahadev Totla Nagar, Indore, M.P.
- Operated by: Chakna Box, a unit of NextBite Hospitality
- FSSAI Lic. No. 21426850004829