Refund & Cancellation Policy
Last updated: 18 July 2026
Note: This is a draft policy prepared for Chakna Box's website. It is a starting template, not a substitute for review by a qualified lawyer before publishing live. Please have it reviewed before launch, and adjust the specific timelines below to match your actual kitchen operations.
This policy explains how cancellations, refunds, and order issues are handled for orders placed directly with Chakna Box, a unit of NextBite Hospitality. Orders placed through Swiggy, Zomato, or other third-party platforms are subject to that platform's own refund and cancellation policy.
1. Perishable, Made-to-Order Food
Chakna Box items are freshly prepared and customized to your order once confirmed. Because of this, we are generally unable to accept returns or exchanges once preparation has begun. Refunds are considered case-by-case for the situations below.
2. Order Cancellations
- Orders can be cancelled free of charge if the request is made before preparation has started.
- Once your box is being prepared, cancellation may no longer be possible, and charges already incurred will not be refunded.
- To cancel, contact us immediately via WhatsApp or phone using the details below.
3. Wrong or Missing Items
If your box arrives with an incorrect item, a missing component (such as a dip or side), or does not match your customization, please contact us within 24 hours of delivery with your order details and, where possible, a photo. We will offer a replacement, a partial refund, or store credit, depending on the issue.
4. Quality Issues
If an item arrives damaged, spilled, or in poor condition due to an error on our part, please reach out within 24 hours with photos of the received order. Valid claims will be resolved through a replacement or refund at our discretion.
5. Delivery Failures
If an order fails to arrive due to an error on our end, you are entitled to a full refund or a free redelivery. If a delivery fails because of an incorrect address, unavailability at the delivery location, or other circumstances outside our control, refunds may not apply.
6. How Refunds Are Processed
- Approved refunds are issued to the original payment method used at checkout.
- Refunds are typically processed within 5–7 business days, though your bank or payment provider may take additional time to reflect the credit.
- For orders placed via a delivery partner, refunds will be processed through that platform in accordance with its own policy and timelines.
7. Non-Refundable Situations
- Change of mind after preparation has started.
- Incorrect address or contact details provided by the customer.
- Delays caused by circumstances outside our control (traffic, weather, force majeure).
- Claims raised more than 24 hours after delivery.
8. Contact Us for Refunds & Cancellations
- WhatsApp / Phone: +91 91831-67749
- Address: 183, Mahadev Totla Nagar, Indore, M.P.
- Operated by: Chakna Box, a unit of NextBite Hospitality
- FSSAI Lic. No. 21426850004829